Refund policy

Our returns policy lasts 30 days from the date you receive your order. If more than 30 days have passed since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error (e.g. defects, damage in transit).
• Any item that is returned more than 30 days after delivery

How to Start a Return

Please contact us first at hello@restfullighting.com or via live chat on our website before sending anything back. We'll work with you to try to resolve the issue. If we're unable to resolve it and your initial request was within 30 days of receiving your order (that gives us more time to work through resolving it with you), we will provide a free prepaid return label so you don't have to pay for return shipping. For returns within the US, we can also work with you to arrange a carrier pickup at your address instead of a drop-off.

Refunds

Once your return is received, we will inspect it and issue your refund — a credit will automatically be applied to your credit card or original method of payment within 7 business days. We won't send a separate email confirming receipt; we'll only reach out if there's an issue with your return or we need to reject the refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or credit card statement again. Then contact your financial institution. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@restfullighting.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at hello@restfullighting.com and we'll walk you through next steps.

SimpleBulb Inc. warrants that this device will be free from defects in material and workmanship and will operate for 5 years, unless a different warranty period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed.

If this device does not conform to the warranty, SimpleBulb will send you, at its election, a replacement device or refund your original price upon receipt of the returned device, register receipt, and proof of purchase. Please contact us to find out how to return the device. We can be reached via "Contact seller" on Amazon marketplaces, or directly via email at hello@restfullighting.com. For faster assistance, please have your Order ID ready.

This limited warranty does not cover devices subject to accident, neglect, abuse, misuse or acts of God. REPLACEMENT OR REFUND IS YOUR SOLE REMEDY. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IS HEREBY EXPRESSELY EXCLUDED. Some states and provinces do not allow exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and province to province.